Welcome to Melbourne Maxi Cab. By booking or using our Premium Service, you agree to the terms and conditions outlined below. These terms are designed to ensure a safe, reliable, and smooth experience for every passenger. Please read them carefully before making a booking.
Booking and Confirmation
- Bookings can be made through our website, phone, or other approved booking channels.
- A booking is considered confirmed only after you receive a confirmation from our team.
- Please provide accurate pickup, drop-off, and contact details to avoid delays.
Passenger Responsibilities
- Passengers should be ready at the agreed pickup location at the scheduled time.
- Seat belts must be worn by all passengers during the journey where required by law.
- Children requiring a baby seat should request this service when making the booking.
- Passengers are responsible for ensuring their personal belongings are collected before leaving the vehicle.
Payments
- Fares are based on the service requested and the journey undertaken.
- Additional charges may apply for extra waiting time, route changes, or additional stops requested during the trip.
- Payment is required using the accepted payment methods advised at the time of booking.
Service Availability
- Our services include airport transfers, corporate travel, wedding transfers, sightseeing tours, winery tours, parcel delivery, wheelchair-accessible transport with capacity for two wheelchairs, travel for up to eleven passengers, and baby seat service.
- Vehicle availability may vary depending on demand, booking time, and operational requirements.
Changes and Cancellations
- Please notify us as early as possible if you need to change or cancel your booking.
- Late cancellations or significant booking changes may result in additional charges where applicable.
Liability
- While we take reasonable care in providing our services, we are not responsible for delays caused by traffic conditions, weather, road closures, or other circumstances beyond our control.
- We reserve the right to refuse service where passenger behaviour places the safety or comfort of others at risk.
By using Melbourne Maxi Cab, you acknowledge that you have read and accepted these Terms and Conditions. These terms may be updated from time to time, and the latest version will apply to all future bookings.
