At Melbourne Maxi Cab, we understand that travel plans can change without notice. Our cancellation and refund policy is designed to be clear, fair, and easy to understand. We encourage all customers to review the following information before making a booking. If you need to cancel or change your reservation, please contact our team as early as possible so we can assist you.
Cancellation Policy
- You may request to cancel your booking by contacting our customer support through phone or the booking details provided at the time of reservation.
- Please notify us as early as possible if your travel plans change.
- Cancellations made before the driver has been dispatched are generally processed without difficulty.
- If a booking is cancelled after the driver has arrived at the pickup location or has already started the journey, cancellation charges may apply.
- Bookings made for airport transfers, corporate travel, wedding transfers, winery tours, sightseeing tours, parcel delivery, Maxi Van services, wheelchair-accessible transport, or baby seat services may have different cancellation conditions depending on the booking details.
Refund Policy
- Eligible refunds will be processed using the original payment method whenever possible.
- Refund requests are reviewed after the cancellation has been confirmed.
- Processing times may vary depending on your payment provider or financial institution.
- If a refund is approved, the amount returned will reflect the applicable booking terms and any eligible deductions.
- If you believe there has been an error with your booking or payment, please contact our support team so we can review the matter promptly.
Changes to Bookings
If you need to update your pickup time, destination, or passenger details, please let us know as soon as possible. We will make every reasonable effort to accommodate your request, subject to vehicle availability and scheduling. Our aim is to provide a smooth and professional Premium Service for every journey across Melbourne.
